Privacy Policy – Wardco (Specialised Finishing Systems (Pty) Ltd)

At Wardco, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your data when you interact with our website, services, and communication channels.

 

1. Information We Collect

We may collect the following information when you contact us, browse our website, or make use of our services:

Personal Information

  • Full name

  • Email address

  • Contact number

  • Company details

  • Physical or delivery address

  • Enquiries submitted via forms, email, or telephone

Technical & Website Usage Information

  • IP address

  • Browser and device information

  • Pages visited and time spent on our website

  • Cookies and tracking data to enhance site functionality

We only collect information necessary to provide our services effectively.

 

2. How We Use Your Information

Wardco uses collected information to deliver efficient, reliable service. Your data may be used to:

  • Respond to enquiries, service requests, or product orders

  • Provide advice on equipment, coatings, training, and repairs

  • Process quotation or purchasing requests

  • Improve our website, services, and customer communication

  • Maintain internal records and safety compliance

  • Offer technical support, training, and on-site assistance

  • Share relevant product or service updates (only when appropriate)

We do not use your information for any unrelated purpose without your consent.

 

3. Sharing Your Information

Wardco does not sell or distribute personal information to unauthorised third parties.

We may share your information only in the following situations:

  • With trusted suppliers or contractors when necessary to fulfil your order or service request

  • With qualified applicator-approved contractors when you request coating recommendations or application services

  • When required by law or regulatory authority

  • To protect our legal rights, property, safety, or the safety of our clients or contractors

All third parties handling your information are required to maintain strict confidentiality.

 

4. Data Security

We take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access. These measures may include:

  • Secure server storage

  • Controlled access to sensitive information

  • Website protections such as encryption and monitoring

  • Employee confidentiality obligations

Despite our efforts, no online platform can guarantee absolute security.

 

5. Your Rights

You have the right to:

  • Request access to your personal information

  • Ask for correction or deletion of inaccurate data

  • Withdraw consent for marketing communication

  • Request clarity on how your information is stored and used

  • Disable cookies through your browser settings

To exercise these rights, please contact us using the details provided below.

 

6. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember preferences and navigation behaviour

You may disable cookies at any time through your browser settings.

 

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational updates. Any revisions will be posted on this page.

 

8. Contact Us

If you have any questions regarding this Privacy Policy or how we manage your personal information, please contact us:

Wardco – Specialised Finishing Systems (Pty) Ltd
39 Kelly Road, Unit F1, Jetpark, Boksburg
011 894 4042
wardco@mweb.co.za

We are committed to providing secure and professional service throughout your interaction with us.